Service

Superior service is the backbone of operational reliability, ensuring that critical equipment remains an asset rather than a liability. HMC® sets the industry standard with over 100 years combined service expertise, offering a comprehensive service ecosystem that spans from "free" in-house phone diagnostics to complex on-site installation, training, service, and repair . In addition, HMC also offers proactive preventive maintenance plans, mitigating downtime before it starts. Whether it be simple diagnostics over the phone, in-house repairs, or field service, HMC’s Service Team delivers a level of precision and documentation that guarantees peak performance throughout the entire lifecycle of your machine.

H20 and Sonic Sidegrip® Service Offerings

Installation (Controls): Full unit installation, including shared joystick controls and electrical connections.
New/Existing Customer Unit Training: Demonstrate and teach unit operations, safety, and "do's and don'ts".
Remote Service Diagnostics/Troubleshooting: Available via phone/text/email. Allows a customer to call in to an HMC Service Tech with technical questions that may include troubleshooting and diagnostics.
"In House" Service/Repair/Refurbishment: Customers may elect to send their unit in for troubleshooting, simple or complex repair, or complete machine repair/refurbishment. This includes wear part replacement, possible major component replacement, gear oil change, inspection, test, and paint.
"On-Site" Service/Troubleshooting/Repair: In the event Remote Diagnostics are unable to solve a problem, or it is discovered the problem is too in-depth to solve remotely, HMC will send a Service Tech to your shop/facility/job. This may include improperly setup controls, arm/motor failure, valve failure, etc.

STR Service Offerings

New/Existing Customer New Unit Training: Demonstrate and teach unit operations, safety, and "do's and don'ts".
Remote Service Diagnostics/Troubleshooting: Available via phone/text/email. Allows a customer to call in to an HMC Service Tech with technical questions that may include troubleshooting and diagnostics.
"In House" Service/Repair/Refurbishment: Customers may elect to send their unit in for troubleshooting, simple or complex repair, or complete machine repair/refurbishment. This includes wear part replacement, possible major component replacement, oil change, inspection, test, and paint.
"On-Site" Service/Troubleshooting/Repair: In the event Remote Diagnostics are unable to solve a problem, or it is discovered the problem is too in-depth to solve remotely, HMC will send a Service Tech to your shop/facility/jobsite. This is limited to basic service and repair, wear component replacement/adjustment, oil change, software update, track tension, etc.
"On-Site" Weekly/Bi-Weekly/Monthly Preventative Maintenance Plans: HMC offers weekly, bi-weekly, monthly or custom tailored preventative maintenance services that include multi-point inspection of STR(s), machine adjustments, software updates, oil changes, and training of new operations on jobsites.